Terms and Conditions

1. Introduction

• These Terms and Conditions govern your registration for, access to and use of the Ovitoz rewards programme, including the Ovitoz website, mobile application, digital platform and any other services through which Ovitoz makes rewards, benefits, discounts, vouchers, offers or promotions available to members (collectively, the Platform).
• The Programme is operated by Ovitoz (Pty) Ltd, registration number 2026/251230/07, a company incorporated in accordance with the laws of the Republic of South Africa.
• Ovitoz operates a rewards ecosystem through which participating brands, retailers, merchants, service providers and other commercial partners (Brand Partners) may make rewards and benefits available to eligible Ovitoz members.
• By registering for an Ovitoz account, accessing or using the Platform, participating in the Programme, earning or redeeming a Reward, or otherwise using any Ovitoz service, you acknowledge that you have read and understood these Terms and agree to be bound by them.
• If you do not agree to these Terms, you must not register for or participate in the Programme or use the Platform.
• Certain Rewards, Brand Partners, promotions, campaigns or features may be subject to additional terms and conditions (Offer Terms). Where Offer Terms apply, they form part of these Terms in respect of the relevant Reward, promotion or transaction. If there is an inconsistency between these Terms and the Offer Terms, the Offer Terms will apply to the relevant Reward or promotion to the extent of the inconsistency.

2. Definitions

In these Terms, unless the context indicates otherwise:

• Account means the individual Ovitoz account registered in your name;
• Brand Partner means a third-party business participating in the Programme and through which Rewards may be earned, issued or redeemed;
• Customer, you or your means the individual person who registers for an Account, participates in the Programme or otherwise accesses or uses the Services, and to whom these Terms are addressed;
• Offer means a particular promotion, discount, campaign or opportunity through which a Customer may earn or redeem a Reward;
• Offer Terms means any additional terms applicable to a particular Offer or Reward;
• Qualifying Transaction means a transaction or activity satisfying the eligibility requirements specified by Ovitoz and/or the applicable Brand Partner for earning a Reward;
• Reward means any benefit made available through the Programme, including points, credits, cashback, discounts, coupons, vouchers, promotional benefits, partner benefits or other rewards made available from time to time;
• Reward Balance means the Rewards recorded against a Customer's Account from time to time;
• Maximum Heart Rate or Max HR means the maximum heart rate attributed to a Customer for purposes of the Programme, determined using the methodology applied or displayed by the Platform from time to time;
• OVI or OVI Token means the non-cash promotional loyalty reward unit used within the Programme and recorded in a Customer's Account or wallet;
• Telemetry means activity and fitness data generated by or obtained from a compatible device, application or health-data service and transmitted to Ovitoz for purposes of verifying qualifying physical activity;
• Verified Health Platform means Apple HealthKit, Google Health Connect, Strava or any other health, fitness or activity data integration, export or submission method expressly approved by Ovitoz from time to time;
• Qualifying Referral Action means the genuine Programme activity specified by Ovitoz that a Referred Customer must complete before a referral Reward becomes eligible to be awarded;
• Qualifying Referral means a referral that satisfies the qualifying referral requirements;
• Referred Customer means a new Customer whose registration is properly attributed to a Referrer's Referral Code;
• Referrer means a Customer who directly refers another person to the Programme using a Referral Code;
• Referral Code means the unique referral code, referral link or other referral mechanism allocated by Ovitoz to a Customer for purposes of the referral programme;
• Services means the Programme, Platform and associated services provided by or through Ovitoz.

3. Interpretation

• The headings to these Terms are for convenience only and do not affect their interpretation.
• Unless the context requires otherwise, words importing the singular include the plural and vice versa, and references to a person include a natural person, company, partnership, trust or other legal entity.
• A reference to legislation includes that legislation as amended, re-enacted or replaced from time to time and includes subordinate legislation made under it.
• Where these Terms confer a discretion on Ovitoz, that discretion will be exercised reasonably, in good faith and consistently with applicable law.
• These Terms must be interpreted in a manner consistent with applicable law and may not be construed as excluding or restricting any statutory right of a Customer where such exclusion or restriction is prohibited by law.

4. Eligibility and Membership

• Eligibility to participate in the Programme is subject to any eligibility requirements communicated by Ovitoz from time to time.
• Unless otherwise specified, to participate in the Programme you must be at least 18 years old or have the necessary legal capacity to enter into these Terms, provide accurate, current and complete information when registering, maintain only one Account unless Ovitoz expressly permits otherwise, and use your Account for personal and lawful purposes.
• Eligibility to participate in the Programme is personal to you and may not be sold, transferred, assigned or otherwise made available to another person.
• Ovitoz may require you to verify your email address, mobile number, identity or other Account information before permitting you to access particular features, earn or redeem Rewards or receive certain benefits.
• You must keep your Account information accurate and up to date.

5. How the Programme Works

• Ovitoz enables Customers to earn and/or receive Rewards through Qualifying Transactions or other qualifying activities with participating Brand Partners.
• The type, amount and value of Rewards available may differ between Brand Partners, products, services, locations, channels, campaigns and Customers.
• Rewards available through the Programme may include percentage-based discounts, fixed-value discounts, vouchers or coupons, reward credits, points, promotional offers, benefits for completing specified activities, personalised or targeted offers, and such other benefits as Ovitoz or a Brand Partner may make available from time to time.
• The availability of a Reward does not create an entitlement to that Reward unless all applicable qualifying requirements have been satisfied.
• Certain Offers may be limited by time, quantity, stock, geographic location, product category, transaction value, membership category, participating Brand Partner or other eligibility criteria.

6. Brand Partners

• Brand Partners participate in the Ovitoz ecosystem as independent third parties.
• Unless expressly stated otherwise, Ovitoz is not the seller, supplier or manufacturer of goods or services purchased by you from a Brand Partner.
• Your purchase of goods or services from a Brand Partner constitutes a separate transaction between you and that Brand Partner and may be subject to the Brand Partner's own terms and conditions, privacy notices, delivery terms and return policies.
• Questions or disputes concerning the quality, safety, delivery, warranty, pricing or suitability of goods or services supplied by a Brand Partner should ordinarily be addressed to that Brand Partner.
• Nothing in these Terms limits any right or remedy you may have against a Brand Partner under applicable consumer protection law.
• Brand Partners may join, leave or change their participation in the Programme. Offers may consequently be introduced, amended or withdrawn from time to time.
• Ovitoz does not guarantee that a particular Brand Partner, Reward or Offer will remain available indefinitely.

7. Rewards: Activity-Based OVI Earnings

8. Rewards: Wallet Crediting and Status

9. Referral Programme

10. Rewards: Earnings, Redemption and Exclusions

11. Rewards: Status and Corrections

12. Complaints and Queries

• If you have a query regarding a Reward, transaction or Account, please contact Ovitoz using the contact details available on its website and subject to change from time to time.
• Ovitoz may require reasonable evidence relating to the relevant transaction, including a receipt, order confirmation, transaction date, Brand Partner details or other information necessary to investigate the query.
• Ovitoz will investigate complaints and Reward queries in good faith and within a reasonable period.

13. Vouchers, Coupons and Discount Codes

• Ovitoz or a Brand Partner may issue vouchers, coupons, promotional codes or other redemption instruments (Vouchers) from time to time.
• A Voucher may provide a fixed-value or percentage discount, apply only to specified products or services, be subject to a minimum or maximum transaction value, be limited to specified Brand Partners, locations or channels, be limited to one use, be limited to one Voucher per transaction, be personal to the Customer, not be transferable, not be capable of combination with other discounts or promotions, and be subject to an expiry date.
• The specific conditions displayed with a Voucher form part of the applicable Offer Terms.
• Unless expressly stated otherwise, a Voucher has no cash value, cannot be exchanged for cash, cannot be resold and cannot be transferred between Accounts. The consequences of expiry depend on the type of Voucher and the reason for expiry as set out in clauses 13 and 15.
• Voucher expiry circumstances and consequences are addressed in clause 15.
• Ovitoz may require reasonable verification of a Voucher or the communication through which it was issued before permitting redemption.

14. Returns, Refunds and Cancellations

• Purchases from Brand Partners remain subject to the applicable Brand Partner's return, refund, exchange and cancellation policies and your rights under applicable law.
• Where a transaction in respect of which a Reward was earned is subsequently returned, cancelled, refunded or reversed, the corresponding Reward may be cancelled or deducted from your Reward Balance.
• Where the relevant Reward has already been redeemed, Ovitoz may, to the extent permitted by law, deduct the relevant amount from future Rewards, adjust your Reward Balance, or take such other reasonable steps as may be necessary to correct the Account.
• Where a Voucher or discount was used to purchase an item that is subsequently returned, any refund from the Brand Partner may be calculated by reference to the amount actually paid by you rather than the undiscounted price, subject to applicable law and the Brand Partner's return policy.

15. Expiry of Rewards

• Rewards and Vouchers may be subject to expiry or validity periods. For Vouchers, expiry may arise either because an OVI-generated Brand Partner Voucher is not claimed within the applicable 48-hour claim period, or because the relevant Brand Partner or Offer Terms impose an expiry date or validity period on the Reward or Voucher.
• The applicable claim period, expiry date or validity period will, where relevant, be displayed on the Platform, in your Account, on the Voucher or in the applicable Offer Terms. A Customer is responsible for claiming and using a Voucher within the applicable period.
• Should an OVI-generated Brand Partner Voucher expire due to not being claimed within the applicable 48-hour claim window, the expired Voucher cannot be redeemed and the corresponding OVI will be credited back to the Customer's Reward Balance or in-platform wallet.
• Should a Brand Partner Voucher expire due to the Brand Partner's stated expiry date or validity having passed, the Voucher will be treated as expired and cannot be redeemed, and will not be replaced and the corresponding OVI or Reward value will not be credited back or reinstated.
• You are responsible for monitoring the validity periods applicable to your Rewards.

16. Promotions and Campaigns

• Ovitoz and/or Brand Partners may conduct promotions and campaigns from time to time.
• Promotions may be available for a limited period, to a limited number of Customers, for limited stock or only through specified channels.
• Additional terms applicable to a promotion will be communicated with the promotion and form part of the applicable Offer Terms.
• Where a campaign constitutes a promotional competition for purposes of the Consumer Protection Act, 2008, separate competition rules may apply.
• Ovitoz may correct an obvious error in an Offer or promotion, subject always to applicable law.

17. Fraud, Abuse and Prohibited Conduct

• You may not manipulate, misuse or abuse the Programme or attempt to obtain Rewards to which you are not legitimately entitled.
• Without limiting clause 21, prohibited conduct includes creating multiple Accounts to obtain duplicate benefits, providing false or misleading information, fabricating or manipulating transactions, repeatedly purchasing and returning goods for the purpose of earning Rewards, unauthorised use of another person's Account, selling, transferring or trafficking Rewards or Vouchers contrary to these Terms, exploiting technical errors or vulnerabilities, manipulating or abusing the referral programme, using automated tools, bots or scripts to manipulate the Programme, interfering with the Platform or its security measures, or otherwise acting fraudulently, unlawfully or abusively.
• Where Ovitoz reasonably suspects fraudulent or abusive activity, it may temporarily place affected Rewards in a pending status or restrict the affected Account while the matter is investigated.
• Following a reasonable investigation, Ovitoz may reverse improperly obtained Rewards, suspend or terminate the Account or take such other proportionate action as may be appropriate.
• Ovitoz may request information or documentation reasonably necessary to investigate suspected fraud or misuse.

18. Platform Use

19. Third-Party Services and Links

• The Platform may contain links to, integrate with or make use of third-party websites, applications, platforms, payment services, social networks or other services.
• Third-party services are governed by their own terms and privacy policies.
• The inclusion of a link or integration does not, by itself, constitute endorsement by Ovitoz of the relevant third-party service.
• Ovitoz is not responsible for third-party services that are outside its reasonable control, subject to applicable law.

20. Privacy and Communications

21. Liability and Consumer Rights

22. Suspension and Termination

23. Your Account and Account Security

• You are responsible for maintaining the confidentiality and security of your Account credentials, passwords, verification codes and other authentication information.
• You must notify Ovitoz as soon as reasonably possible if you become aware of unauthorised access to your Account, the loss or compromise of your login credentials, suspected fraudulent activity involving your Account, or any incorrect or unauthorised transaction reflected against your Account.
• You may not permit another person to use your Account or impersonate another Customer.
• Ovitoz may implement authentication, verification, transaction limits and other security measures to protect Customers, Brand Partners and the Programme against fraud, abuse and unauthorised access.
• We may temporarily restrict access to an Account where reasonably necessary to investigate suspected fraud, unauthorised access, security incidents or misuse of the Programme.

24. Amendments to Terms and Operations

25. Miscellaneous